The Simple Commute warrants to the original purchaser that our products are free from defects in materials and workmanship for the duration specified in the Warranty Period table below, starting from the date of purchase. This Limited Warranty covers all parts of our products.

This Limited Warranty describes the service available to you in the event your Product requires warranty service, and you may have additional protections under your local laws. This Limited Warranty does not cover and excludes damage to your Product, or any component thereof, caused by:

• Abuse, misuse, recklessness, negligence, or commercial use.
• Improper charging, storage, maintenance, or operation of the Product not in compliance with instructions or limitations as provided in the user materials.
• Use of the Product not in compliance with applicable laws and regulations.
• Use of the Product by persons with inadequate experience.
• Accident, collision, riding at unsafe speed on paved roads, riding at unsafe speed on unpaved roads, riding over obstacles, amateur racing, professional racing, use in backcountry sports, fire damage, water damage, chemical damage, use of the product outside of the product’s working temperature range, high-pressure water spray, earthquake, dropping, loading with excessive weights.
• Modifications to mechanical parts, modification of electronic parts, or modifications to software embedded in the Product.
• Service, repair, and maintenance by unauthorized providers.
• Cosmetic damages.
• Use of the Product with third-party product, component, or accessory.
• The normal deterioration of wear and tear parts.
• Use of the Product with overdue wear and tear parts.

This Limited Warranty is in addition to and does not affect any legal rights you may have under applicable consumer protection laws.

If you discover what you believe to be a defect, please contact our Customer Support team at support@thesimplecommute.com with the following information:

• Description of the defect.
• Proof of purchase (order number, receipt, or invoice).
• Serial number of the product.
• Any relevant photographs or videos demonstrating the defect.

Upon review, if we determine that the defect is covered by our Limited Warranty, we will repair or replace the defective part at no cost to you. In some cases, we may request that you return the defective product for further inspection. The shipping costs for returning the defective product will be covered by The Simple Commute.

This Limited Warranty does not cover:

• Damage caused by accidents, misuse, abuse, or neglect.
• Unauthorized modifications or repairs.
• Normal wear and tear.
• Cosmetic damage, including but not limited to scratches, dents, and fading.
• Damage arising from water exposure, including submersion, prolonged moisture, or corrosion due to humidity.

The Simple Commute's liability is limited to the repair or replacement of defective parts as described in this warranty statement. We are not liable for any incidental, consequential, or special damages arising from the use or inability to use our products.