Refund policy

At The Simple Commute, your satisfaction is our top priority, and we strive to ensure you enjoy every ride with our products. Below, you will find our comprehensive Return Policy and Limited Warranty to guide you through our processes for returns and warranty claims.

Return Policy

Products purchased from The Simple Commute may only be returned by the original purchaser within 30 days from the date the product was delivered. To qualify for a return, the following criteria must be met:

1. Unopened Items: Items must be returned in their original condition as shipped.
2. Incorrect or Mismatched Items: Items that were incorrectly shipped or do not match what was shown on the website www.thesimplecommute.com.au
3. Non-defective Opened Items: Items that are returned opened but within the return policy period.

All non-defective items must be unused and returned within the specified return policy period.

If you decide to cancel your order while it is in transit, we will make every effort to process your request. However, we cannot guarantee the cancellation.

All product returns require a Return Merchandise Authorization (RMA) code. To obtain an RMA, please provide the following information:

• The reason for requesting the return.
• Your The Simple Commute Order Number (receipt or proof of purchase).
• The serial number of the unit being returned.

Non-Returnable Spare Parts Return Policy:

All sales are final on spare part purchases regardless of whether the merchandise is new and unused. These parts are sold on an "AS-IS" basis.

Once the criteria are met and the information has been provided, we will issue an RMA# (Return Material Authorization) and provide shipping instructions. You will be responsible for all shipping costs and must assume any risk of loss or damage to the product while it is in transit to us. Since the product contains lithium-ion batteries, it must be shipped according to all applicable regulations. Please inform the carrier of the batteries prior to shipment. We recommend using a trackable shipping service or purchasing shipping insurance.

Upon receipt and inspection of your returned product, we will notify you of the approval or rejection of your refund. If the return is approved, a refund will be processed to your original method of payment within 2-7 business days.

Return Shipping Fees:

• For products eligible for return for replacement, return shipping labels are free for the return of the same item within the applicable return policy period.
• The Simple Commute does not charge restocking fees or return shipping labels for returns of defective products, incorrect products, products that do not match what was shown on the site, or if we made a shipping error, provided the item is returned within the return policy period.
• If a product is returned that is not defective, incorrect, does not match what was shown on the site, or where we did not make a shipping error, the product will either be returned to the customer or the return shipping cost initially covered by The Simple Commute will be deducted from the refund amount.

Restocking Fee:

All returns will incur a 10% restocking fee. This fee will be deducted from your refund amount.

Promotions and Sales:

All sales and promotions are advertised for a specific duration. If the price of a product you purchased recently was reduced during a sale, we do not honor requests to refund the difference.

To initiate a return, please contact us at support@thesimplecommute.com.au with your receipt or proof of purchase.

 

Refund Policy

Once an order has been placed and the delivery has been booked, we are unable to cancel it without incurring costs. If you request to cancel your order after we have received the tracking ID from the courier, we will issue a refund of 70% of the order value.

Pre-Orders

For pre-orders, a deposit (also referred to as a "Partial Payment") is required to secure your order. This deposit is non-refundable unless the pre-ordered item is not delivered within the advised timeframe. If you choose to cancel your pre-order within or before the advised timeframe, the deposit will not be returned.

The remaining balance will be called upon product shipment. If full payment is not completed within the specified timeframe, we reserve the right to cancel the order, and the deposit will be forfeited.