We offer a Limited Warranty for 24 months from the date of purchase, covering defects in materials and workmanship. The warranty process involves contacting Customer Support with a description of the defect, proof of purchase, serial number, and relevant photos/videos. If the defect is covered, they will repair or replace the part at no cost to you. Shipping costs for returning defective products are covered by us. The warranty does not cover damage caused by accidents, misuse, unauthorized repairs, normal wear and tear, or cosmetic damage. Key parts like the frame is covered for 2 years and battery is covered for 1 year, while the charger, controller, and lights have shorter coverage periods.

You can service your e-scooter by bringing it to The Simple Commute's repair center (8/1001 Mountain Highway, Boronia, Melbourne), or you can refer here for a stockist near you. Once the repair is complete, you have two weeks to pick up your scooter or pay the return shipping invoice. After this period, a storage fee of $25 per day applies, up to a maximum of 30 days. Proper packaging is crucial if you need to ship your scooter to the repair center. You can obtain third-party packaging or purchase a box from us (subject to availability). Repair turnaround times vary based on the availability of spare parts, ranging from 3-5 days to a minimum of 30 days. For updates, you can reach out to The Simple Commute team.

The speed of the Aurora E-scooter is capable of reaching up to 40 km/h. However, we have to limit it to 25 km/h to comply with local regulations. If you'd like to unlock the full speed, you can contact us, but please be aware that you will be fully liable for any consequences that may arise from doing so.

The standard model has a maximum range of up to 100 km on a full charge, making it ideal for longer commutes or extended rides.